Abstract

During Jacinda Ardern’s tenure as prime minister of New Zealand from 2017 to 2023, she gained international acclaim for her compassionate yet strong leadership style. She swiftly responded to the mosque massacre in Greater Christchurch by emphasizing unity among diverse races, religions, and cultures while advocating for justice. Ardern also exhibited proficiency and thoughtfulness in effectively managing the COVID-19 pandemic within her country.

In July 2021, Ardern assumed a pivotal role in the Asia-Pacific Economic Cooperation (APEC) and led an exceptional meeting among APEC leaders focused on the health aspects of COVID-19. The discussions centered on ensuring broad access to vaccines and transcending vaccine nationalism. Following the APEC meetings in 2021, Ardern continuously urged APEC and business leaders to collaborate in constructing a robust, fair, and sustainable recovery from the pandemic, and also to communicate to resolve differences.

In 2022, after the country faced social and economic issues post pandemic and commenced oppositions to her policies, Ardern and the Labour Party’s popularity started to decline. In January 2023, Ardern expressed a sense of depletion in her vitality to continue in her position, leading her to step down. This decision surprised many, given her renowned leadership and uncommon cases of politicians in power choosing to relinquish their roles. How could business leaders learn from Ardern’s decision, and find the ultimate timing to step down in the best interests of the companies that they lead?

Learning Objectives

After analyzing and discussing this case, students are expected to be able to:

1. Analyze the key factors that contribute to the development of a compassionate, proficient, and successful leader.
2. Understand the critical role of public perception in shaping a leader’s impact and legacy.
3. Develop an appreciation for the importance of self-reflection in leadership, including prioritizing organizational interests over personal ones, and determining the optimal timing for transitioning out of a leadership role.
4. Compare and contrast the leadership styles and approaches of political leaders, with those of business and non-profit leaders, and identify opportunities for cross-sector learning and growth.