In this series of case studies, students learn to identify, assess, and control the risks of distributed denial of service (DDoS) attacks in a real-world situation. PopVote was the electronic voting system used by the Public Opinion Programme (POP) at the University of Hong Kong.
This case consists of cases A, B, and C. Case A gives the background on POP and PopVote. It describes the development history of PopVote, including past voting events, past cyber-attacks, and the evolution of its IT security infrastructure. Students are asked how to identify and assess potential security risks and how to prepare PopVote for an upcoming high-visibility voting event.
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The case is based on the inventory situation faced by Arome Bakery, one of the leading bakery chains in Hong Kong. Sarah Cheng, assistant operations manager, wants to increase the bakery’s competitiveness by improving its operation. A key goal is to reduce the number of unsold products that are returned to the central baking factory for disposal. Sarah is looking for a systematic method to determine the optimum order quantity, so as to minimize product wastage while balancing stock-out risk.
This case study focuses on how Huawei had developed and used Huawei Innovation Research Program (HIRP) as its open innovation platform, showing how the company has changed its role from a research fund provider to a research collaborator, bringing mutual benefits to university-enterprise research collaborations. The case features the challenges of managing open innovation projects, such as looking for suitable external research partners, keeping the research projects on track, and evaluating research outcomes. It also shows how Huawei has tackled the problems common to open innovation projects, including the Not-Invented-Here syndrome, intellectual property protection, industry-university communication difficulties and research output evaluation.
As a global company based in Hong Kong, Techtronics Industries (TTI) is sitting on top of the world. Since its incorporation in 1985 as an Original Equipment Manufacturer (OEM), TTI grew into a leading producer and brand-owner of power equipment and floor-care products in North America, Europe and Australia. At an investors meeting in 2015, it boasted of an unbroken 4-year growth of sales revenues and double digit net profits. TTI attributes its success to its passion for product innovation, manufacturing excellence, and unwavering devotion to specific markets.
To sustain its growth, TTI was convinced that the Asian region would be its next frontier. How should it go about deciding which countries to target? What are the challenges and risks in introducing TTI’s premium products to emerging markets?
The Chevalier case demonstrates how a family-controlled and publicly listed group can make use of a listed company’s idle assets and turn them into a private equity-like endeavor generating better returns for all shareholders.
Founded in 1970, Chevalier Group was a Hong Kong-based conglomerate operating a wide range of businesses. It was a negative change in the fortunes of the IT products distribution business that had inspired Oscar Chow, Executive Director and son of the group’s founder, to enter the food and beverage (F&B) business in 2005. The purchase and subsequent sale of Pacific Coffee in June 2010 were landmarks to revitalize Chevalier Pacific Holdings Ltd under Chevalier Group.
While parts of the business showed strong growth and recorded healthy profits, others had reached their peak and were showing signs of decline. By late 2011, Oscar was devising a long-term strategy leveraging the group’s core competencies. What should the plan be and how should he implement it?
This case is designed as the second part of a two-part case study on Cathay Pacific’s cargo operations, but it can be used separately on a stand-alone basis. The objective of this case is to demonstrate the implementation process of e-freight solution at Cathay Pacific, which involved multiple stakeholders along the air cargo supply chain in multiple countries. Students are expected to step into the role of the cargo service manager in charge of the implementation project, and come up with a detailed plan to resolve the issue.
Cathay Pacific Airways Limited, a leading international airline providing both passenger and cargo services, had been operating under a collaborative arrangement with HATCL, the largest air cargo terminal operator in Hong Kong, since the opening of the new airport. Demand for Cathay Pacific’s air cargo handling services outgrew the terminal’s capacity of the operator. There were on-going discussions between the two partners on opening a new terminal, but no agreement had yet been reached on the service fee paid to HATCL.
As a last resort, Cathay Pacific would need to consider the possibility of building an air cargo terminal for captive use. Peter Lee, a senior executive at the airline, was put in charge of the feasibility study. Although Peter had experience in leading special projects in the past within the company, this particular one was completely different given its scale and the amount of investment involved. Perceptibly, fundamental business elements such as targeted capacity, return on investment and competition had to be included in the study. Other soft issues like management expertise future cooperative relationship with HATCL should also be studied. Peter wondered what other considerations he should include in addition. He wanted to be sure that by tackling these issues from all angles, it would allow him to come up with a recommendation to the board: whether Cathay Pacific should build its own terminal.
In 2008, a team of students from Harvard, MIT, and Wellesley College in the US and Qinghai Normal University in China worked together as One Earth Designs (“OED”) to create technologies to help off-grid communities in western China. These communities often have no access to readily available energy sources, nor clean air and safe water. The initial success of OED’s first product in China — SolSource, a solar concentrator for clean cooking —encouraged the organization to build a global business to bring efficient and affordable solar energy to the world. OED has a unique business model for a social business: while many businesses with social goals cooperate with charitable foundations at arm’s length and through partnerships, few have set up a non-profit and for-profit integrated group structure with technology licensing business relationships between the two distinct arms. Scot Frank and Catlin Powers, the co-founders of OED wondered how they could scale their business model and keep their vision.
The protagonist Robert Warren knew what was expected of him when he was appointed as the CEO of Langham Hospitality Group LHG in March 2014 LHG was a direct subsidiary of Great Eagle Holdings Limited a Hong Kong Chinese property conglomerate controlled by Dr KS Lo and his family board members Great Eagle was looking for robust growth in its global hotel business and it expected Warren and LHG to deliver that growth via multibranding and brand differentiation strategies
This case deals with the CEO selection at Hong Kongbased Global Brokerage Group GBG a mediumsized financial brokerage house dealing in securities futures foreign exchange wealth management and precious metals Since its inception in 2001 the company led by founder Anson Chan and his close knit cohort of family and friends achieved steady growth and a solid presence in the local brokerage industry In 2013 Anson believed it was time to prepare the company for its next phase of growth via listing on the stock exchange of Hong Kong To transition GBG from a privatelyheld business to a publiclylisted entity his priority was to professionalize the company with clear segregation of roles and responsibilities at the top management level In view of the upcoming IPO Ansons first task was to appoint a strong CEO The case sets out the industry context the importance of regulations administered by the Securities and Futures Commission and GBGs organizational and operational structure Students take on the role of Anson who is reviewing the profiles of six potential candidates and weighing their pros and cons Who should he choose

